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 Management Development

Management development courses provide professionals with strategies for success in the workplace. From communication and team-building skills to interviewing and performance, professionals will find courses to enhance their experience in the workplace.

Time Management

Strategies for Managing Time and Priorities
Participants learn principles and techniques to get more from their time and better manage priorities in this session focused on practical techniques to prioritize workloads and timelines.

Getting More from Your Time: Managing Priorities and Choosing Personal Strategies
In this session, participants will focus on key principles and practical techniques to prioritize workloads, organize individual time, eliminate time wasters, and cope with the demands of others on their time.

Communication

Effective Workplace Communication
In this session, participants will learn nine behavioral skills that can help release the full measure of communicative power.

Intrapersonal Communications
Participants will be able to apply what is discussed in their daily lives and recognize the impact of the application on their professional communications.

Increase Your Listening Power!
This course helps participants learn and apply the four key elements of effective listening, identify different listening styles, and improve communication through active listening techniques. 

Giving and Receiving Constructive Feedback
Participants will learn constructive approaches to giving and receiving feedback.

Communication Skills for Women Managers
Through simulated business exercises, new or aspiring managers will explore management techniques and values regarding everyday work issues.

Business Writing for Today
Participants will learn how to improve their writing skills to communicate with clarity and precision, to stop and start editing, and to avoid common grammatical and punctuation pitfalls.

Recognizing and Diffusing Aggressive Behavior
This program covers basic dos and don'ts for dealing with aggressive behavior and the minimum expectations of OSHA in preventing violence in the workplace.

Customers

Connecting with Customers
Participants will learn how to build rapport with customers and to consider each service situation from the customer's point of view.

Meeting Unspoken Customer Needs
Participants will learn five categories of cures that indicate unspoken needs, practical methods for identifying and interpreting potentially useful data, and ways to ask respectful questions to uncover or confirm an unspoken need.

Extraordinary Customer Service
Customers are most strongly influenced by the quality of their "personal experience" each time they interact with an organization. Topics of this workshop will include the foundation of customer service, strategies for handling challenging situations, positive caring responses and aspects of human behavior.

Reaching for Stellar Service
In this workshop, participants will explore the challenges of delivering stellar service and the way it adds value to every type of customer interaction.

The 7 Keys to Disney's Success: Developing Magical Customer Service at Every Level
This session goes through the "7 Keys" in a fun, involving way that is easily transferred to any working environment to incorporate new, exciting ways to improve team performance, build a culture that promotes out-of-the-box thinking, and bring home the message that "everyone makes a difference!"

Team Building

Planning and Conducting Effective Meetings
This course covers how to more effectively define meeting goals and objectives, develop a meeting agenda, select participants and assign responsibilities, set meeting ground rules, stick to the agenda, encourage participant interaction and participation, handle difficult participants, and develop an action plan.

Building Winning Teams
Learn how to be the great coach behind a winning team. This session focuses on strategies to build cohesive, goal-oriented teams through planning, organizing, motivating, goal-setting, building trust, promoting team commitment, and resolving conflict.

Team Building
This team-building program is designed to provide team leaders and/or team members with the skills required to improve the effectiveness of work teams in organizations. The premise is that both team leaders and team members are responsible for unleashing their team's productivity and improving overall quality.

Finance

Property Management
This course covers tenant selection, codes and regulation compliance, legal action process, tenant occupancy, record keeping and budget controls.

Planned Giving
Participants will learn about estate and planning giving, design and implementation as well as how recent tax laws affect estate and gift planning practices.

Grant Writing that Gets Results
Learn strategies for writing grant proposals that concisely describe program needs, plans and costs. Participants will become aware of specific reasons some projects are funded while other projects are rejected on the basis of poor proposal writing.

Advanced Grant Writing
This seminar will strengthen grant writing skills and sharpen proposal writing abilities.

Performance

Basic Supervisory Skill Development
Participants will learn the important aspects of a supervisor's job, the qualities of a successful leader, effective communication skills, motivational techniques that work with employees and performance management and discipline issues.

Supervisory Fundamentals
This course covers what it takes to make a successful transition from employee to supervisor, taking charge in a positive and productive manner, four fundamentals of effective supervision and much more.

Train-the-Trainer
Participants will learn how to determine employees' training needs, build simple training outlines and handouts, find creative ways of teaching skills, and evaluate whether the training was a success.

Managing the Generations
This workshop will examine the unique needs of Generation Y, focusing on integrating proven leadership and management skills and knowledge bases with the lessons learned from Baby Boomers and Generation X. Blending the needs and wants to the organizational vision, and mission with the capabilities and expectations of each generation will be thoroughly discussed. 

Coping with Change
Change is a fact of organizational life. This program is geared  to help individual employees, managers and supervisors understand the effects of change on themselves and others and to develop personal strategies to successfully navigate on-the-job changes.

Taking Responsibility and Accepting Accountability
In this course, participants will discuss making the choice to taking responsibility and accepting accountability and the benefits that result. 

Emotional Intelligence--What's Your "EIQ?"
Effective communicators possess Emotional Intelligence (EI) competencies such as the ability to gain and apply knowledge from emotions to better manage interactions with others. Learn more about EI and identify ways to develop and use the five key competencies to communicate more successfully with others and encourage shared problem solving.

Building Professional Relationships
Building solid professional relationships now will create an established network one can tap into when the need arises.

Behavioral Based Interviewing
Behavioral based interviewing is based on the premise that "past behavior is the best indicator for future behavior." Behavioral based interviewing enables interviewers to learn about an applicant's past behavior and capabilities to perform a job.

Creating a Positive Work Environment
Participants will refine communication skills, develop an action plan for creating healthy working relationships with employees and learn to coach for improved performance.

Organize Your Office for Success
Learn tips and ideas on how to set up to optimize productivity and success in the office.

Coaching: Bringing Out the Best in Others
Participants will learn how to recognize daily opportunities to coach coworkers and bring out their best.

Employee Development: Helping Employees Reach Their Potential
The role of supervisor comes with many responsibilities and one that cannot be overlooked is the importance of developing employees. The success of a business relies on the ability of employees to learn and grow to provide a greater contribution.

Unlocking Your Organization's Promise
This interactive workshop will provide the tools and techniques necessary to move an organization from survival to sustainability.

Performance Management and the Law
Topics to be covered include dealing with an employee with poor work performance or with behaviors that violate company policy, identifying problems and coaching for improvement.

Leadership and Performance Management
This workshop will help participants define roles and responsibilities, align expectations to set goals, coach performance and review results.

Legal Aspects of Hiring and Performance Management
Topics to be covered include dealing with an employee with poor work performance or with behaviors that violate company policy, identification of problems, coaching for improvements, and the four step process.

Conflict Management

Managing Disagreement in the Workplace
This program provides a framework for understanding the causes of conflict on the job and developing strategies to handle conflict more productively.

Moving from Conflict to Collaboration
This workshop will help participants develop the skills they need to turn conflict into opportunities to achieve positive, productive results.

Workplace Harassment--It's Not Just About Sex
Attendees will gain valuable information regarding the various aspects of workplace harassment and how employers must take care to recognize harassment, even when it is devoid of sexual content.

Recognizing Drug and Alcohol Abuse in the Workplace
Topics will include statistics on drug use, drug use in industry, why companies perform drug testing, performance signs of drug users in the workplace, stages of alcohol abuse and intoxication, reasonable suspicion, observation checklist, implications of abuse in the workplace, questions and answers, and role-play of handling abuse.

Workplace Fraud
Learn how to recognize, identify and understand internal theft. The warning signs of theft and how to prevent them from occurring also will be discussed.

Leadership

Four Roles of Leadership
Participants will learn the four roles of leadership.

New Models of Leadership
Traditional and emerging leadership models will be examined through interactive exercises and simulations.

The Influence Edge
Learn strategies and tips for influencing others, including fellow employees and external customers. In addition, participants will learn how to adapt their communication styles to more effectively influence others. 

7 Habits of Highly Effective People
The "7 Habits of Highly Effective People" leadership program is designed to help people in many different roles within an organization take greater control of their lives and performance.

Effective Delegation
Often we feel the need to complete tasks ourselves, especially when they are for critical components or highly visible projects. However, successful supervisors realize that effective delegation is critical to their future success as well as the future success of their employees.

Motivating and Empowering Employees
Motivated employees are more productive and more satisfied with their jobs. This session identifies key motivators that influence workplace behaviors, techniques for empowering employees and five basic steps to increase employee motivation.

Nonprofit Management

Highly Effective Nonprofit and Agency Management
Participants will learn five methods for measuring effectiveness, eight functional areas to review and evaluate as well as several specific methods for determining relevance of services and activities.

Legal Issues and Financial Controls for Nonprofit Organizations
This workshop will outline some of the highly vulnerable activities and practices of nonprofits and churches, key personnel issues every board and executive director or pastor must be aware of, and steps to take to protect the valuable work that is usually helpful to individuals and communities.

Breakthrough Marketing and PR for Nonprofits and Community Organizations
This seminar will help participants create and implement a coherent marketing strategy, conduct basic market research inexpensively, develop and use a communications plan that develops and promotes their organization's "brand identity."

Developing Revenue in Nonprofits and Public Agencies
This seminar helps participants develop solid, specific plans to develop the business side of their nonprofit or public agency's operations. Participants will learn how to squeeze every last dollar out of existing operations and will leave with ready-to-implement ideas for building a revenue-producing operation.

Building a Better Board of Directors
This seminar will explore five key responsibilities of board members, how to train them for their works, and how to recruit effective members.

Successful Volunteer Management in the 21st Century
This seminar will guide participants through the key tasks involved in volunteer recruitment, recognition and retention, and what an organization must do to adapt to the new volunteer realities. Participants will leave with a solid plan for rethinking their volunteerism efforts--or perhaps tools to help develop such a program for the first time.

Successful Volunteer Programs
Learn how to attract, motivate, and train volunteers. This seminar will help organization leaders--both employee and volunteer--manage effective volunteer efforts.

Special Events in the Workplace
A growing number of businesses are realizing the importance of sponsoring special events that are professionally planned and executed. This course covers: identifying an event for the cause; date, time, and location management; targeting an audience; theme, ambiance, and menu; and budgeting.

Special Events Fundraising
Participants will learn skills such as reaching existing supporters and finding new ones through techniques such as prospecting and building a strong back-office system which tracks giving histories and trends.

Strategic Planning

Quality Driven Strategic Planning
Participants will develop a model for strategic planning by responding to historic and emerging issues and trends.

Strategic Planning
This seminar will explain how to facilitate the development of goals, objectives and action plans to move the organization in the desired direction.

Dynamic Comprehensive Planning
Learn about planning methods from defining vision and mission to implementing the plan's goals.

Job Searching and Interviewing

How to Interview People
Topics will include the secret to avoiding questions that could be legally explosive, a terrific strategy for selling your company and getting choice candidates, and the best way to get a shy interviewee to open up.

Behavioral Interviewing
This workshop teaches the skills to prepare for an objective interview, ask effective questions, interpret past behaviors, and follow up after the interview.

Networking
Participants will learn how to "open up" to what is going on around them, and how this skill can help broaden their network of resources.

A Creative Job Search
Participants will explore their career goals and what they want from their job.

Personnel and Accounting

The Basics of Personnel Law for Managers
This comprehensive seminar is designed to keep participants updated and informed on the issues that affect personnel management. Key employment laws in easy-to-understand terms and mistakes made by managers and organizations everyday will be covered.

Legal Aspects of Hiring a Qualified Worker
This session covers methods of hiring qualified employees and allows the supervisor to understand what she can and cannot do when hiring employees.

Designing an Effective Safety Committee
Learn ways to better design, organize, and utilize a safety committee in order to maximize safety and cut loses throughout the organization.

Examining the Family Medical Leave Act
This seminar will include an overview of the Family Medical Leave Act.

Finance and Accounting
Learn how to read and compile finance reports, understand financial terms and develop better planning strategies.

Diversity in the 21st Century
Explore diversity issues through lecture, group interaction, open dialogue and short exercises.