Public Comment Policy

The Physical Therapist Assistant program at KCC engages in continuous and systematic evaluation and improvement.  We welcome your comments, suggestions, ideas, and constructive criticism as part of that process. The grievance / due process policies (KCC catalog and handbooks) provide a voice for current and prospective students, employees, and other affiliated persons. Individuals in the community who do not have a formal affiliation with this institution or program also are welcome to provide comments according to the following policy.

1. This process is only for comments, concerns, or complaints that cannot be addressed by existing grievance / due process procedures described in the KCC Catalog, Personnel Handbook or the PTA Program Handbook. 
2. Comments must be provided in writing and signed by the author. Anonymous submissions will not be acknowledged, nor will written comments provided on behalf of an anonymous source.
3. Comments must be submitted to the following:
   PTA program director
   Kankakee Community College
   100 College Drive
   Kankakee, IL 60901
4. The PTA program director shall respond to all eligible comments within seven (7) days to further discuss and resolve the issue. If satisfactory resolution is not or cannot be reached, appeal may be made to the chairperson of Health Careers Division within seven (7) days. If satisfactory resolution is not or cannot be reached, appeal may be made to the dean of instruction within seven (7) days. Again, if a satisfactory resolution is not or cannot be reached, appeal may be made to the office of the president within seven (7) days. The decision of the president will be final and is not subject to further appeal. The chairperson or president will not become involved until all attempts to resolve the issue with the program director have been exhausted, unless the comment is directly related to the performance of the program director.
5. Records of all correspondence will be confidentially maintained by the appropriate college personnel for five (5) years. These records are not open to the public.