Kankakee Community College provides the following processes to resolve student complaints.
Non-instructional complaints refer to
The instructional complaint process addresses concerns related to grades, the classroom or faculty conduct.
Please attempt to resolve the concern directly with the appropriate faculty member before starting the formal resolution process. If you are not satisfied or willing to address the issue with the faculty member, a formal process may be initiated..
Complete, sign and submit the Instructional Complaint/Grievance Form. The appropriate administrator then will do one of the following
- Concur with the findings and resolution
- Dismiss the charge
- Suggest a new resolution
If you feel that due process was not followed, an appeal can be made to the vice president for
instructional and student success within 10 working days from the receipt of the administrative decision.
The appeal must establish one of the following:
- The procedures were not properly followed or
- An adequate opportunity to present evidence was not allowed
A decision regarding the appeal will be made within 10 working days by the vice president for instructional and student success. The decision on the appeal is final.