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The following FAQ was created to address general questions faculty and students might have about these changes. Any additional questions not covered in this FAQ can be addressed by contacting the Information Technology Services HelpDesk at helpdesk@kcc.edu, 815-802-8900![]( "Call: 815-802-8900") or ext. 8900 internally.
Q: What is the User ID and password that I will use to login?
A. Go to KCCconnect. Click on "What's My User ID?" After retrieving your User ID, please click on Change Password.
Initially, your password for KCConnect, Angel, and the KCC network is the last six digits of your Social Security number.
Please note: If KCC does not have a social security number on file for you, please contact ITS for an initial password..
Your password for Google Mail is the last 7-digits of your student ID number.
Q. What is my email address?
A. The college has transitioned all student e-mail to a third party solution hosted by Google. Your email address is <User ID>@student.kcc.edu.
Q: What happens when two students have the same first initial, middle initial and last name?
A. In cases where a duplicate username already exists a sequence number will be added to the username. For example, jjgarcia (Jerome John Garcia) exists and student Juan Javiar Garcia enrolls. Juan's username would be jjgarcia#, where # is a one or more digit sequence number.
Q: I don't like my username. Can I change it to something else?
A. At this time there are no plans to allow users to create their own usernames. Usernames will only be changed when an individual's name changes, e.g. name change because of marriage. Please contact KCC's registration department for help with name changes.
Q: What KCC computer resources can I access with my username?
A. It is our goal to make every KCC computer resource available via one user ID. At this time the KCC network, Google Mail, Angel and KCConnect use the same username.
Q: Are there any rules that govern passwords?
A. Your password must be a minimum of six (6) characters and consist of a combination of lowercase letters and numbers. Previous passwords cannot be used. Google e-mail passwords must be at least 8 characters long.
Q: I've read the FAQ but am still unable to login. What should I do?
A. Please visit or contact the ITS Help Desk or go to KCCconnect and click "What's my User ID?"
User IDs are case sensitive and should be input using lower case. Verify that the CAPS LOCK is not enabled on the computer you are using.
The initial password for all student accounts, except your KCC email, is the last six digits of their Social Security number without the dashes.
Q: I can't open my Works documents on campus.
A: Open Word and choose File/Open, browse to your document. Double click the document and Save as either Word or Works document when you are ready to close.
Q: An application I am working on is 'hanging,' what should I do?
A: Press Alt, Ctrl and Delete simultaneously, click on "task manager." Under the "applications" tab, ensure that the application is indeed running, instead of "not responding." If the application is not responding, highlight it and click "end task." Please keep in mind that unsaved data will be lost. You may also try re-starting the machine, if the application is still slow/hanging, please contact the HelpDesk.
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