Student Complaint Policy

Student Complaint Policy

KCC provides the following processes to resolve student complaints. Please select a type below:

Instructional Complaints

The instructional complaint process addresses concerns related to grades, the classroom or faculty conduct.

Please attempt to resolve the concern directly with the appropriate faculty member before starting the formal resolution process. If you are not satisfied or willing to address the issue with the faculty member, a formal process may be initiated.

Formal Resolution

Complete, sign and submit the form:

The appropriate administrator then will do one of the following:

  • Concur with the findings and resolution
  • Dismiss the charge
  • Suggest a new resolution

Appeal

If you feel that due process was not followed, an appeal can be made to the vice president for academic affairs within 10 working days from the receipt of the administrative decision.

The appeal must establish one of the following:

  • The procedures were not properly followed or
  • An adequate opportunity to present evidence was not allowed

A decision regarding the appeal will be made within 10 working days by the vice president for academic affairs. The decision on the appeal is final.

Note: This form can be filed with your identity or anonymously. The system will notify you that entering personally identifying information may be used by the college during any investigation related to the information you submit.​

Out-of-State Distance Learning Students

Students with complaints who are residents of another state and taking distance learning courses should first complete KCC’s internal complaint process as outlined above. For any unresolved complaints, students may contact the Illinois Community College Board. Follow the directions on ICCB’s student complaints page.

Out-of-state students also may file a complaint with their state of residence. View a list of contacts by state.​

Non-Instructional/General Complaints

The following procedure and form are used to file a formal complaint related to college processes, services, departments or a student.

Please attempt to resolve your concern or issue with the individual or department before filing a formal complaint.

If an issue is not resolved at the college level, you may file a complaint with the Illinois Board of Higher Education​.

Resolution

After a complaint is received, it is sent to the appropriate administrator, who will do one of the following:

  • Concur with the findings and resolution
  • Dismiss the charge
  • Suggest a new resolution

Appeals

If you feel that due process was not followed, an appeal can be made to the Vice President for Student Affairs within 10 working days from the receipt of the administrative decision.

A decision regarding the appeal will be made within 10 working days by the Vice President for Student Affairs. The decision on the appeal is final.

To file a formal complaint, complete and submit the form:

KCC understands the importance of confidentiality when reporting discrimination, harassment and sexual misconduct. Complaints are submitted directly to the Title IX coordinator. KCC’s Discrimination, Harassment, Misconduct Complaint Form provides details about this process.

If you or someone else is in immediate danger, call 911.

Throughout the process, the college will follow its Title IX Policy and Procedures.

If an issue is not resolved at the college level, you may file a complaint with the Illinois Board of Higher Education​.

Confidential Advisors are Available

Through Clove Alliance, confidential advisors are available 24/7/365 to victims who wish to remain anonymous when they report a crime that involves sexual violence. Anyone can call for any reason. Callers can say as little or as much as they wish. Caller ID is not used.

24-Hour hotlines:

File a Complaint

Complete the form to file a complaint electronically. You can submit an anonymous complaint but KCC may be limited in how it can respond/investigate. If you provide contact information, you will receive a response within 12 hours of KCC’s receipt of this form.

Alternately, you can file your complaint directly with Meredith Purcell, Title IX coordinator and vice president for student affairs, (mpurcell@kcc.edu, 815-802-8514) or David Cagle, affirmative action officer and director of human resources (dcagle@kcc.edu, 815-802-8128).

Note: This form can be filed with your identity or anonymously. The system will notify you that entering personally identifying information may be used by the college during any investigation related to this complaint.​